Data Privacy Policy
This Privacy Policy explains how EgoGames collects, uses and protects the personal information you share with us when you use our online casino and related services. We take your privacy seriously and describe below the types of data we collect, how it is used, who we share it with and the choices available to you.
Types of data we collect
We collect information that is necessary to provide your account, process payments, keep our site secure and meet legal obligations. Broadly, this includes personal data, technical data and transactional data.
Personal data
This covers identifiable information you provide when registering or contacting us, for example your name, date of birth, address, email, phone number and identity documents supplied for verification. We also record account credentials and preferences you set in your profile.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers and log data to help deliver and secure the service, to diagnose technical issues and to improve site performance.
Transactional data
We process payment and transaction details required to accept deposits and pay withdrawals, including payment method, transaction amounts, currency and timestamps. We also record your gaming activity such as bets placed and games played where required for compliance and account management.
How we use your information
Your data is used to create and manage your account, process deposits and withdrawals, verify identity and prevent fraud, respond to support requests and comply with legal and regulatory obligations. We also use aggregated data to maintain and improve our services, detect abuse and to provide personalised account settings.
Data protection practices
We implement technical and organisational measures to protect personal data against unauthorised access, loss or misuse. These measures include encrypted connections, access controls and secure storage. Access to personal data within our team is limited to those who need it to perform their role.
Cookies and tracking technologies
We use cookies and similar technologies for session management, site functionality and analytics. Some cookies are essential for the service while others help us understand how the site is used. You can manage cookie preferences through your browser or via our cookie settings on the site.
User rights
Depending on applicable law, you may have rights to access, correct, restrict or delete your personal data, and to request portability or object to certain processing. If you wish to exercise any of these rights we will respond and carry out verifications to protect your account.
Access, correction and deletion
To request access, correction or deletion of your data, contact us at [email protected]. We will verify your identity before fulfilling requests and will inform you if any request cannot be complied with for legal or security reasons.
Information sharing and third parties
We may share personal data with service providers who act on our behalf such as payment processors, identity verification and fraud‑prevention services, hosting and analytics providers, and with regulators or law enforcement where required. We require third parties to protect personal data in line with this policy.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on the site and will take effect when published. Please check this page regularly to stay informed about how we handle your personal information.