Responsible Gambling at EgoGames Casino

We take responsible gambling seriously and are committed to helping players keep their play safe and under control. We provide clear tools and support so customers can manage their time, spending and activity. If you ever feel play is becoming a problem, we encourage you to use our controls and to seek help from trained support organisations.

Player protection principles

We aim to promote safer play by offering transparent settings, clear information and easy access to support. Our approach is based on prevention, early intervention and providing straightforward options so you remain in control of your account and your spending.

Activity-control tools

You can manage your account at any time using the responsible gambling section in your account settings. Available controls include deposit limits, loss limits, session timers, reality checks and temporary account suspension. If you prefer, our support team can walk you through these options and apply limits on your behalf.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately once confirmed and can be reduced at any time. Increasing limits is subject to a cooling-off period to help prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over a chosen period so you do not exceed an amount you are comfortable with. These are separate to deposit limits and are designed to help you manage overall spending, not just deposits.

Time limits and session controls

Use session timers and reality checks to remind yourself of time spent playing. You can set automatic time-outs that log you out for a set period, or use short breaks when you need to pause. These tools are quick to enable from your account dashboard.

Self-exclusion

If you need a longer break, self-exclusion is available for fixed periods or indefinitely. During self-exclusion, access to real-money play is blocked and marketing communications are paused. Reinstatement after self-exclusion follows a confirmed cooling-off process to ensure you are ready to resume play.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing to fund play, spending more time than intended, neglecting work or family commitments, or feeling anxious about gambling. If you notice these signs in yourself or others, consider using limits or seeking professional support.

Tips for maintaining control

Practical steps include setting strict deposit limits, scheduling regular breaks, keeping gambling separate from bills, avoiding alcohol while playing, and using only funds you can afford to lose. Talk to a friend or contact support if you feel your control slipping.

Professional help and support organisations

If you need further help, trained organisations offer confidential advice and support. UK resources include GamCare and BeGambleAware, alongside local support groups and counselling services. We encourage anyone who is worried to contact these organisations for expert guidance.