Customer Support Center
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. We can assist with verification, deposits, withdrawals and setting responsible gambling limits. Contact us via the convenient communication channels below and our centre will route your enquiry to the authorised team who can help. We aim to respond quickly and are available for straightforward help, complex account queries and feedback from UK players, including UK residents.
| Department | Contact |
|---|---|
| Customer support | Live chat 24/7, [email protected]; priority support for account freezes |
| General enquiries | Email: [email protected] (email replies within 24 hours) |
| Affiliate enquiries | [email protected] (partner onboarding and payments team) |
| Phone | +44 20 7946 1823 (calls answered Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7; email Mon-Fri, 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account issues or any matter requiring documents or explanations. Please send your message to [email protected] with a clear subject line and include full, up-to-date contact details and your account ID. Providing concise background and attachments speeds up resolution and helps us avoid unnecessary delays.
Send Us a Message
Response Time
Our support team aims to reply to most enquiries within one business day. Simple questions raised via live chat are usually answered immediately, while email requests and document checks are normally handled within 24 hours. More complex issues, such as account investigations or payment disputes, can take longer depending on their nature and may require additional verification.
Feedback
We'd love your feedback. If you have suggestions, bug reports or ideas to improve the site, please get in touch - every message is read and considered to help improve features, promotions and usability. Send your thoughts to [email protected] or use the in-site feedback form. Thanks for helping us make the site better for all players.