User Terms and Conditions

This page sets out the rules that govern your use of EgoGames. It explains the relationship between us and our players, the responsibilities that apply to accounts, and the standards we expect on the platform. By registering and using our services you agree to these terms, so please read them carefully. If you have questions you can contact our support team via the site.

Account responsibilities

Accounts must be opened and used only by the named account holder. You must provide accurate, current and complete information when registering and keep your details up to date. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately.

Verification

We carry out identity checks to comply with anti-money-laundering and safety obligations. We may request proof of identity, proof of address and proof of payment method. Verification must be completed before certain features, including withdrawals, are available. We may suspend or restrict an account until verification is satisfactory.

Eligibility requirements

To use the platform you must be of legal gambling age in your jurisdiction (minimum 18 in many locations) and not be located in a restricted territory. It is your responsibility to ensure online gambling is permitted where you live. Persons who are self-excluded, under a gambling restriction or otherwise barred from gambling must not use our services.

Acceptable platform use

Our services must be used lawfully and fairly. Prohibited activity includes collusion, use of automated software or bots, money laundering, deliberate misuse of bonuses, chargeback abuse, and attempts to circumvent geographic limits using VPNs or other tools. We may monitor account activity and take action where behaviour suggests abuse or fraud, including withholding funds, suspending accounts and pursuing legal remedies.

General bonus and promotion rules

All offers, bonuses and free spins are subject to specific terms shown on the promotion page. Eligibility, wagering requirements, game contribution rates, maximum bet limits and expiry periods vary by promotion. We reserve the right to alter, suspend or withdraw promotions at any time and to refuse or reclaim bonus funds where we reasonably suspect abuse or breaches of these terms.

Deposits and withdrawals

Payments are processed through the cashier. Available methods, minimum and maximum amounts are shown at the time of deposit. We may apply verification checks before processing withdrawals; processing times depend on the chosen method and any required checks. We do not control third-party fees and you should check with your payment provider. Large wins may be subject to additional checks or staged payouts in line with our security procedures.

Dispute resolution

If you have a complaint please contact support via the site. We will investigate and aim to respond promptly. If you remain dissatisfied you may seek independent advice or mediation. Using the service does not waive any statutory rights you may have under applicable law.

Updates to these terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to you. Continued use of our services after changes take effect constitutes acceptance of the revised terms, so please review them regularly.